Nashville Technology Council

Insourcing:

Discussion Overview: This panel will include a discussion of insourcing.  In particular, we will discuss the best model to leverage resources internally so to maximize those applications and functions that move to an outsourcer.  We will discuss management processes and outsource development opportunities.  

Proposed Panel Discussion Questions:

·         How did you decide to application support internally?    

·         What are the potential pitfalls for internally developed applications or group functions?  

·         What software applications are ideally suited for insourcing?  What other functions are good candidates?   

·         What are the typical decision processes that companies go through to determine if they should insource support, BPO, or software development?         

·         What have you learned from going from outsourced back to insourced? 

·         What have been the stumbling blocks for insourcing? 

·         Can you discuss SLAs (Service Level Agreements) and how you would structure them for each of the different options? 

·         Are there any other insources best practices that you would like to share?  [Open to All]