Syntel is a leading global provider of integrated Information Technology (IT) and Knowledge Process Outsourcing (KPO) solutions. Each and every day, Syntel helps Global 2000 clients operate their businesses more efficiently through innovation, technology, and wisdom. They deliver flexible, custom IT and KPO solutions that improve quality and reduce costs.
Syntel is focused on exploring, developing and adapting new, better ways to do this through Syntelovation and Innovation Centers. They are a nimble partner dedicated to collaboration with customers to help innovate, run a business more efficiently and create sustainable business advantage.
Entrepreneur Bharat Desai and his wife Neerja Sethi founded Syntel in 1980. Their founding vision was to deliver the highest quality service to ensure “customers for life.” It is this simple principle, along with the drive to constantly adapt the business model to create efficiency and meet the changing business needs of customers that has guided Syntel since its foundation.
In 1992, Syntel was one of the first US-based IT companies to realize the potential of Global Delivery model and opened Global Development Centers (GDC) in Cary, NC and Mumbai, India. In 2004, Syntel began its first Knowledge Process Outsourcing (KPO) engagement, providing back-office asset management services for a major U.S. custodian bank. Today Syntel provides KPO services to both the banking and financial services and healthcare and life sciences sectors.
Syntel is a company devoted to exceeding the expectations of their customers through dedicated vertical practices in banking and financial services (including specialized units for cards & payments and capital markets), insurance, healthcare and life sciences, retail, logistics, and manufacturing, day in and day out. Its mission is to create new opportunities for its customers by harnessing the passion, talent, and innovation of nearly 12,000 Syntellers across the U.S., Canada, UK, Europe and Asia-Pacific.
While Syntel provides an extensive range of services for their customers, there are no “cookie cutter” solutions. Every solution is customized to the customers’ business challenges and objectives. This brand of consultative solution development is a key advantage of working with Syntel.
“We deliver repeatable, quality processes and output, but each engagement is tailored to deliver a unique solution in tune with customer priorities,” said Keshav Murugesh, Syntel Chief Executive Officer and President.
Syntel not only delivers value and innovation, but cost savings as well, through a hybrid delivery model, a capability that most of its customers take advantage of. The model is flexible enough to adapt to their customers’ specific business goals and brings together the best combination of resources – onsite and offshore – to form a seamless team.
Unlike many outsourcing firms that focus solely on offshoring as much work as possible, Syntel’s focus and priorities are considerably different. They concentrate on securing the maximum benefits their customers can derive from new delivery models, not on forcing work to offshore locations.
“Our hybrid delivery model is fully integrated into our customers’ organization. It allows them to integrate valuable intellectual capital and skills into their businesses,” said Murugesh.
Rock-solid infrastructure and PMI-based project management methodologies add critical reliability to this model.
In an effort to keep their employees highly skilled, Syntel created several in-house universities. These education programs ensure its workforce has full grasp of the business needs and issues of various industries, including healthcare & life sciences, insurance, and others. Syntel’s training groups build custom curriculum in conjunction with leading industry bodies and customers and Syntel employees are granted certification upon completion of different levels of coursework, including activities such as prototypes, white paper development, and more. The majority of Syntel’s healthcare employees have achieved Syntel’s healthcare certification and are now pursuing specialized certifications within the provider, payer and life sciences segments.
Since 2001, Syntel has had operations locally. Its Nashville GDC was launched to serve as the Healthcare Center of Excellence for the company, providing services to a large Nashville-based hospital chain. Syntel now incubates advanced healthcare business solutions from this region, including HL7 mapper, RCM upgrade testing automation framework, analytics around revenue cycle management clinical, financial, spend, and more. The mission of Syntel’s Nashville GDC is to bring together the knowledge and wisdom of technology, application and healthcare domain experts to craft new technology solutions in the healthcare arena.
“We firmly believe that we can add tremendous value through innovation to healthcare companies in and around the Nashville region. We understand the complexities of the U.S. Healthcare system across the payer, provider and life sciences value chain, work with market leaders and help stakeholders address and comply with the sweeping changes anticipated in the U.S. healthcare system. This focus enables our customers to leverage their partnerships with Syntel to obtain enhanced expertise to build better solutions, improve efficiency and bring better and more cost effective care to the healthcare community,” said Murli Reddy, VP of Operations for Syntel’s Healthcare Vertical.
One way Syntel became active in the community was becoming a member of the Nashville Technology Council (NTC). Syntel joined the council in September of 2003 to stay knowledgeable of the leading technology in Nashville and the surrounding areas. Having access to seminars and focus groups coordinated by the NTC helped to provide this information.
“The NTC is interested in helping member companies get the most out of their memberships,” said Reddy. “Syntel addresses core IT and business issues of the healthcare and manufacturing industries in the Tennessee region. At the next level, our company brings advanced services in white spaces like medical banking, retail clinics, health exchanges, ICD-9 to ICD-10 conversion, and 4010 to 5010 migration.”
“The Nashville Technology Council‘s moves to facilitate debate requiring providers and payers to work together and create joint initiatives for the larger community can be strengthened through Syntel’s thought leadership in these white spaces. We look forward to enhancing the quality of technology use in Nashville with the help of the NTC.”
