Personal
Nashville, TN
Interested?
Michael A. Birdsong
2004 Keene Circle
Spring Hill, TN 37174
Phone: (615) 416-1406
mike.birdsong@gmail.com
SUMMARY:
Results-oriented IT / Professional Services senior management professional with strong strategic / tactical planning capabilities and business unit development skills, focusing on profitability and success; A leader with over 12 years of P/L, budget and staff management experience, currently on a global basis; Strong interpersonal and managerial skills, and the expertise to communicate/collaborate with all levels of executive, technical and administrative staff; Exceptional vendor relationship management talent, including vendor contract negotiations; Ability to create/successfully manage revenue-based Service Level Agreements; Excellent project management aptitude, including creation of standards, policies and procedures and development of Program Management Offices; Outstanding process re-engineering skills; Extensive hands-on technical skills (18 years) in multiple industries, including healthcare, higher education, legal and IT/BPO outsourcing services; Customer-centric, with excellent presentation skills.
PROFESSIONAL EXPERIENCE:
PASSLOGIX, INC., New York, NY April 2007 – Present
World Leader in Single Sign-On (Access and Identity Management)
Global Director, Professional Services and Training – Nashville, TN
Key member of management staff, fully responsible for the success of the Professional Services business unit, including P/L and budget responsibilities; Accountable for global staff management of Technical Program Managers, Professional Services Engineers and Training Managers, including hiring, development, retention and termination; Develop policies, procedures, documentation and project plans to ensure successful Professional Services and Training engagements, exceeding customer expectations; Manage relationships with executive and middle management of OEM partners including IBM, Oracle, RSA and BMC to provide Professional Services for OEM engagements; Manage contract negotiations, create Statements of Work, Subcontracting Agreements, Professional Service Agreements and Non-Disclosure Agreements for customers, partners and subcontractors; Responsible for custom software development projects for customers requiring custom software code; Manage outsourced custom development contracts, SOW’s and Agreements.
> Established, developed and currently manage world-class global Professional Services (product implementation) business unit for Passlogix, including formal Program Management Office, resulting thus far in millions of dollars in recognized revenue for the company.
> Responsible for 100% customer satisfaction and project sign-off track record since department’s inception in April 2007, reducing support calls by 85% for customers that engage with Professional Services, resulting in considerable costs savings for the company.
> Develop and manage new Professional Services partnerships on a global scale including the US, Europe, Middle East, Asia and Asia Pacific regions, ensuring appropriate product training and project management skills meet customer requirements ensuring successful implementation projects and positive customer references.
> Created and currently manage global Professional Services Partner Certification Program.
> Create and maintain Sales and Marketing tools to assist the global Sales teams with promoting and selling Professional Services to ensure revenue quotas are met or exceeded.
ACS HEALTHCARE SOLUTIONS, INC., Panama City, FL February 2004 – April 2007
Fortune-500 Healthcare Information Technology/Business Process Outsourcing Company
Director, Technical Services/Chief Information Security Officer – Bay Medical Center
Participated as a member of the outsourced IT senior management team and steering committee in governance processes regarding the organization’s technology direction and initiatives; Managed IT operational and strategic planning, including business requirements, project planning and organizing and negotiating the allocation of resources for the support of all business units; Collaborated with the CIO, executive management and appropriate hospital departmental managers and directors to develop and maintain a technology plan that supported organizational needs; Developed and communicated business/technology alignment plans to the CIO and senior management team; Analyzed and improved upon technology and security standards throughout the organization to maintain a secure technological and competitive edge within the market; Creatively and independently provided resolution to technical problems in a cost-effective manner; Responsible for recruitment, development, retention, and organization of staff in accordance with corporate budgetary objectives and personnel policies; Developed, tracked and managed technology related budgets, including direct P/L responsibilities through SLA management; Evaluated and communicated risks associated with technology-related investments and purchases; Created business case justifications and cost/benefit analyses for technology spending and initiatives.
> Improved and maintained revenue-based 99.999% systems uptime Service Level Agreement (SLA) for two highly available Data Centers (one local, one remote, including 2000+ workstations and 500+servers, plus LAN/WAN/WLAN); improved upon/maintained revenue-based 95% customer satisfaction SLA, resulting in 100% revenue recognition for the company.
> Defined requirements for new technology implementations and communicated them to key business stakeholders (all successfully implemented on time and within budget):
* A $25M McKesson Clinical Information System.
* A Cisco AVVID IP Telephony system, resulting in immediate cost savings by replacing a outdated nursing call system.
* A Passlogix V-Go Single Sign-On solution w/ Gemalto .Net Smartcards throughout campus in support of HIPAA compliance.
* A Cisco Aironet Wireless Local Area Network in support of the new Clinical Information System.
* A Metro Ethernet Network, replacing all T1 and T3 circuits to the co-located data center and all remote clinical and hospital sites, resulting in over $100K in annual cost savings.
* Revamped all data security and service delivery policies and standards, and successfully passed an in-depth audit for HIPAA and passed ISO 20000 certification requirements
* Created Microsoft Exchange and SQL clustered environments, vastly improving stability and performance of the company’s database environment
Professional Experience Prior to February 2004 – Available Upon request.
EDUCATION:
Middle Tennessee University, Murfreesboro, TN
Information Technology – (Returning Spring 2010)
